Complaints

The Independent Financial Advice businesses who make up the Amber River Group always aim to offer clients the highest level of service. They ask clients regularly for feedback at different stages of the planning and advice process and always take comments seriously.

If you’re unhappy with the services you’ve received from your adviser and you’d like to make a complaint, please contact them using the details provided below. They will acknowledge receipt of your complaint, confirm their understanding of it and do their best to resolve it with you. If they cannot resolve it immediately, they will pass it to a named complaints handler within their team and you’ll have the opportunity to provide further information.

There are several businesses within the Amber River Group. When submitting your complaint, please use the list below to contact the business your adviser represents. If you’re not sure which firm your adviser represents, please refer to any correspondence you’ve received from them (eg. letter, email or business card).

Including advice provided by representatives of Amber River Colchester, Emery (IFA) Ltd, Scrutton Bland Financial Services Ltd, and Orwell Securities Ipswich Ltd.

910 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9YQ

Neil Laughton
T: 01206 710 000
E: Neil.Laughton@amberriverea.com

Including advice provided by representatives of Johnston Campbell Limited, Barr & Law Ltd, White McMullan Barnes Limited and Amber River NI Limited.

8 Cromac Place
Belfast
County Antrim
BT7 2JB

Ewan Boyle
T: 02890 221 010
E: EwanB@amberriverni.com

Including advice provided by representatives of Premier Financial Management Ltd and Omega Financial Planning Ltd.

Swan House
Liston Road
Marlow
Buckinghamshire
SL7 1DP

Trevor Jackson
T: 01628 485 050
E: trevorj@amberriverpremier.com

Including advice provided by representatives of Leodis Wealth Limited, Yorkshire Premier Financial Services Limited, Atkinson Powell Financial Management LLP and Future Life Wealth Management Limited.

Leodis House
11 Pavilion Business Park
Royds Hall Road
Leeds
LS12 6AJ

Simon Cocking
T: 0113 487 8660
E: simon.cocking@amberriverlw.com

Including advice provided by representatives of True Bearing Ltd, BRB Financial Horizons Ltd and Ian Rankin Ltd.

True Bearing Ltd
Assurance House
Chorley Business & Technology Centre
Euxton Lane
Chorley
Lancashire
PR7 6TE

Helen Lupton
T: 01257 260011
E: helen.lupton@amberrivertb.com

Including advice provided by representatives of Chancery Financial Planning LLP, HB Cranfield Wealth Management, John Eames Limited, Neal Ross Limited and Oakland Financial Management.

1st Floor
Mitre House
44 – 46 Fleet Street
London
EC4Y 1BP

David Pelster
T: 0207 242 3336
E: david@amberriverchancery.com

Including advice provided by representatives of Wealth Solutions (UK) Ltd, Barrington Jarvis Limited and Bourne Taylor Neville Limited.

15 Frederick Road
Edgbaston
Birmingham
B15 1JD

Simon Redhead
T: 0121 446 5815
E: simonredhead@amberrivermidlands.com

Including advice provided by representatives of Hugh Davies Associates.

New Barn
Manor Farm Courtyard
Southam Lane
Southam
Cheltenham
Gloucestershire
GL52 3PB

Robin Etherington
T: 01242 514563
E: robin.etherington@amberriverhda.com

Including advice provided by representatives of Julia Williams Financial Planning Ltd.

Harbour House
1 Shore Street
Lossiemouth
Moray
IV31 6PD

David McConachie
T: 01343 814000
E: David@amberrivercm.com

Including advice provided by representatives of Shipman Wealth Management, Breed Elliott (S.W.), Shipman McKnight Wyvern, BKD Wealth Management, and Whichers IFA Ltd.

Ground Floor, Eagle House
1 Babbage Way
Exeter Science Park
Exeter
EX5 2FN

Peter Ellis
T: 01392 211800
E: peter.ellis@amberriversw.com

Including advice provided by representatives of SFIA Wealth Management Ltd.

27 Moorbridge Road
Maidenhead
Berkshire
SL6 8LT

Kathy Theron
T: 01628 566777
E: kathyt@amberriversfia.com

If you are not satisfied with the outcome of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service, who you can contact in the following ways:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

T: 0800 023 4567 or 0300 123 9123
E: complaint.info@financial-ombudsman.org.uk

You can find full details of the FOS on its website.