There's help if things go wrong

The Independent Financial Advice businesses who make up the Amber River Group always aim to offer clients the highest level of service. They ask clients regularly for feedback at different stages of the planning and advice process and always take comments seriously.

If you’re unhappy with the services you’ve received from your adviser and you’d like to make a complaint, please contact them in writing. They will acknowledge receipt of your complaint, confirm their understanding of it and do their best to resolve it with you. If they cannot resolve it immediately, they will pass it to a named complaints handler within their team and you’ll have the opportunity to provide further information.

Depending on the outcome, you may be entitled to refer your complaint to the Financial Ombudsman Service, who you can contact in the following ways:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

T: 0800 023 4567 or 0300 123 9123
E: complaint.info@financial-ombudsman.org.uk

You can find full details of the FOS on its website.