There's help if things go wrong

The Independent Financial Advice businesses who make up the Amber River Group always aim to offer clients the highest level of service. They ask clients regularly for feedback at different stages of the planning and advice process and always take comments seriously.

If you’re unhappy with the services you’ve received from your adviser and you’d like to make a complaint, please contact them using the details provided below. They will acknowledge receipt of your complaint, confirm their understanding of it and do their best to resolve it with you. If they cannot resolve it immediately, they will pass it to a named complaints handler within their team and you’ll have the opportunity to provide further information.

Contact details for making a complaint

There are several businesses within the Amber River Group. When submitting your complaint, please use the list below to contact the business your adviser represents. If you’re unsure which firm your adviser represents, please refer to any correspondence you have received from them (e.g. letter, email or business card).

Amber River East Anglia

Including advice provided by representatives of Amber River Colchester, Emery (IFA) Ltd, Scrutton Bland Financial Services Ltd, and Orwell Securities Ipswich Ltd.

820 The Crescent
Colchester Business Park
Colchester
Essex
CO4 9YQ

Ian Ashleigh
T: 01206 710 000
E: Ian.Ashleigh@amberriver.com

Amber River NI

Including advice provided by representatives of Johnston Campbell Limited, Barr & Law Ltd, White McMullan Barnes Limited and Amber River NI Limited.

8 Cromac Place
Belfast
County Antrim
BT7 2JBB

Ewan Boyle
T: 02890 221 010
E: EwanB@amberriverni.com

Amber River Premier

Including advice provided by representatives of Premier Financial Management Ltd.

Swan House
Liston Road
Marlow
Buckinghamshire
SL7 1DP

Trevor Jackson
T: 01628 485 050
E: trevorj@premierfm.co.uk

True Bearing

Please visit the True Bearing website

The Financial Ombudsman Service

If you are not satisfied with the outcome of your complaint, you may be entitled to refer your complaint to the Financial Ombudsman Service, who you can contact in the following ways:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

T: 0800 023 4567 or 0300 123 9123
E: complaint.info@financial-ombudsman.org.uk

You can find full details of the FOS on its website.